Group Buy Terms and Conditions

Pep GroupBuy HQ

Full terms and conditions. Reference only, you do not need to read this to order.

Effective November 4, 2026

These terms govern all group buys organized by Pep GroupBuy HQ. By submitting a group buy order form, you confirm that you have read, understood, and agree to be bound by them.

All products are sold as analytical reference standards for laboratory research use only. They are not for human or animal consumption, and nothing in these terms should be read as authorizing any such use. You are responsible for complying with the laws that apply where you live.

1. Scope

These terms apply to every group buy organized by Pep GroupBuy HQ, including any product, quantity, or pricing tier offered through a group buy order form.

Where these terms conflict with anything posted in a channel, announcement, or message, these terms control. The version in effect on the date your payment is confirmed is the version that applies to that order.

2. Testing Standard

Every batch is tested by an independent third party laboratory before distribution. You do not arrange, request, or pay for testing.

A batch passes only if it meets all three of the following:

Results are posted to the WhatsApp group when they come back, whether the batch passes or fails.

No testing laboratory is a regulatory authority. A third party certificate of analysis is evidence of what a given sample contained. It is not a guarantee covering every vial, and it does not turn an unregulated supply chain into a regulated one.

3. If a Batch Fails Testing

We notify everyone in the affected group buy directly.

We request a replacement shipment from the supplier at no cost to you.

The supplier has 30 days from the date results are posted to ship the replacement. This deadline is about dispatch, not delivery. Once the replacement ships, the delivery expectations in Section 6 apply to it exactly as they apply to any other shipment, and a long transit on a replacement is not a missed deadline.

If nothing ships within those 30 days, you receive a full refund of your entire order amount, including shipping. No claim form is required and you do not need to contact us to trigger it.

If a replacement ships within 30 days but also fails testing, you receive a full refund. We do not run a third attempt.

4. Partial Failures

Where more than one product runs in the same group buy, each is a separate buy and each is tested and treated on its own.

A failure on one product triggers replacement or refund for that product only. A product that passed ships as normal and is not refundable on the basis that another product failed.

Where you have joined more than one buy and only one product fails, the refund covers that product’s value plus a proportional share of shipping.

5. If We Cannot Fulfill Your Order

If your order cannot be fulfilled for a reason on the supply side, such as stock, an order that never ships, or any other supply failure, we will notify you and you may get a full refund. We will tell you within 14 days of the group buy cutoff if this affects your order.

A shipment that has dispatched and is simply taking a long time is not a supply side failure. Slow transit is covered by Section 6, and a package that has shipped is covered by Sections 7 and 8.

6. Shipping and Delays. Read This Before You Order

We do not own, operate, or control the courier. Once a package leaves the supplier it is in the hands of freight forwarders, carriers, and customs authorities, and none of them answer to us. We cannot speed them up, escalate with them on your behalf, or get you an answer they will not give us. Delays are a normal part of how this works, not a sign that something has gone wrong.

Shipping can take longer than 30 days. The 30 day figure is a target, not a promise and not a deadline. Some orders arrive well inside it. Others take considerably longer, particularly where customs is involved. We cannot tell you in advance which yours will be.

If you are willing to wait, you are welcome to join a group buy. If you are not, if you need the product by a certain date or a delay would be a problem for you, this is not for you, and you should not submit an order. A delay on its own is not grounds for a refund, a cancellation, or a dispute, no matter how long it runs, provided the package is moving or held as described in Section 7.

We take the risk on the bulk shipment. Pep GroupBuy HQ orders, pays for, and ships the bulk product up front, before anyone receives anything. If that shipment is delayed, held, or lost in transit, the exposure sits with us and not with you. Patience is what we ask in return.

Tracking is posted to the WhatsApp group once the order ships.

You are responsible for the accuracy and completeness of the U.S. address you submit. Packages lost or returned because of an incorrect or incomplete address are your responsibility, and any reshipment is at your cost. Address changes cannot be made once your payment is confirmed.

Group buys ship to U.S. addresses only.

7. Customs

We cannot control customs, and neither can anyone else. What we can commit to is the following.

Delayed or held in customs. We wait. Customs holds can run several weeks or longer. A package sitting in customs is not a lost package, and no refund or lost package clock runs while it is held.

Seized or destroyed by customs in transit to our US warehouse. Covered. We split the bulk order and ship it on staggered dates specifically to reduce this risk, and if a shipment is held or seized on the way in we reship at no additional cost to you.

Seized or destroyed by customs on the way to you. We will reship once at no cost to you.

Returned to sender, not caused by your address. We will reship once at no cost. If the package returns a second time, you receive a refund of the product value, less shipping already spent.

Returned to sender, caused by the address you provided. Handled under Section 6: the return is your responsibility and any reshipment is at your cost.

Duties, taxes, and fees. Any duties, taxes, or customs fees charged in your country are yours to pay. We do not reimburse them and we do not deduct them from refunds.

8. Lost or Undelivered Packages

A package is treated as lost only when it has shown no tracking movement for 60 consecutive days and is not held in customs.

A package is not lost, regardless of how much time has passed, where any of the following is true: tracking is still showing movement, however slowly; the package is held in or awaiting clearance through customs; the carrier or freight forwarder has a delay, backlog, or exception on record.

Where a package is genuinely lost under the above, we will reship or refund, at our discretion.

Packages marked delivered by the carrier are considered delivered. Theft after delivery is not covered. File a claim with the carrier.

Claims for damaged, missing, or incorrect items must be raised within 30 days of delivery, and require a continuous, unedited video of the package being opened. Without that video we cannot pursue the claim.

Claims that a package is lost must be raised within 30 days of the 60 day no movement point being reached. After that we cannot investigate with the carrier.

9. Refunds

Refunds are issued through the same payment method you paid with, or through another method we both agree on.

Refunds are calculated at the USD value of your original payment.

Refunds are processed within 5 business days of approval. Settlement times on the receiving end are outside our control.

Where a refund is described as “full,” it includes shipping paid on that order. Where a refund is described as “product value,” shipping already spent is not included. Reservation fees are never refunded.

10. What Is Not Covered

• Product stored outside recommended conditions after delivery.
• Vials opened, reconstituted, or altered before a claim is raised.
• Delays of any length caused by carriers, freight forwarders, weather, holidays, or customs processing, including delays that push delivery well beyond 30 days.
• Orders shipped to an incorrect or incomplete address you provided.
• Duties, taxes, and import fees charged in your country.
• Any use of the product outside laboratory research.
• Change of mind once your payment is confirmed.
• Claims for damaged, missing, or incorrect items with no continuous, unedited unboxing video.
• Any loss beyond the amount you paid for the affected order. Our total liability on any order is limited to that amount.

11. Changes to These Terms

We may update these terms for future group buys. Changes are posted to the WhatsApp group before they take effect. The terms in effect on the date your payment is confirmed govern that order.

12. Agreement

By submitting a group buy order form and sending payment, you confirm that:

• You have read and agree to these terms.
• You are purchasing analytical reference standards for laboratory research use only.
• You understand that Pep GroupBuy HQ does not control the courier, that shipping can take longer than 30 days, and that you are willing to wait.
• You are responsible for complying with the laws that apply where you live.

Questions about these terms can be asked in the WhatsApp group before you submit an order.

13. Domestic rounds

Rounds marked Domestic ship from our US warehouse and can take up to 2 weeks from when your tracking number is provided. Sections 6 and 7 on international transit and customs do not apply to Domestic rounds. Everything else in these terms applies.